IG Helpdesk Software | Helpdesk for IG Consultancies & NHS Teams
IG Helpdesk is purpose-built for information governance consultancies and in-house IG teams. Manage SARs, FOIs, DPO escalations, and multi-client workloads with SLA tracking. Reduce response times by 60%.
IG Helpdesk is the only helpdesk platform designed from the ground up for information governance. Built by a senior IG consultant with 18+ years of NHS experience, it gives consultancies and in-house IG teams a single place to manage every query, obligation, and deadline.
Key capabilities
- SAR & FOI Tracking
- Automatic deadline calculation for Subject Access Requests (30 calendar days) and Freedom of Information requests (20 working days), with escalation alerts before SLAs breach.
- Multi-client Dashboard
- Manage every client from one centralised dashboard with separate workspaces, custom branding, and cross-client reporting.
- DPO Escalation Paths
- Structured escalation workflows ensure complex queries reach the DPO or Caldicott Guardian with full audit trail.
- Client Self-service Portal
- Clients submit requests, track progress, and access their documentation directly — reducing back-and-forth email by up to 60%.
- SLA Monitoring & Alerts
- Configurable SLA thresholds send automatic alerts as deadlines approach, keeping your team ahead of statutory obligations.
- Audit Trail & Reporting
- Every action is logged with timestamps and user attribution. Generate compliance reports for board packs, ICO submissions, and client reviews.
Who uses IG Helpdesk
- Information Governance Consultancies managing multiple NHS clients
- NHS Trusts & ICBs with in-house IG teams
- GP Federations & Primary Care Networks
- Data Protection Officers handling high query volumes
IG Helpdesk is hosted on ISO 27001-aligned UK infrastructure. All data is encrypted at rest and in transit. Multi-tenant architecture ensures client data is never co-mingled.